Shipping policy

CORONAVIRUS: Please be aware that all postage systems worldwide are currently under unusual stress and although items are being dispatched within standard turn around times delivery is generally taking longer than average. Please bear this in mind when placing your order and if you need an item by a certain date allow extra time for delivery.  

All items are dispatched within 7-14 working days unless stated otherwise in the listing. When contacting me about custom work you will be informed of turn around time. 

All orders are dispatched by Royal Mail 1st Class Post or Royal Mail Standard Air Mail. If you need something urgently or would like your item to be sent be tracked delivery for an extra cost please contact me and that can be arranged.

UK orders delivery is usually within 1-3 working days.

Europe orders delivery is usually within 7 working days.

Rest of World orders delivery is usually within 10-14 working days.

Turn around times may be extended during busy periods so please read the listing closely when ordering. If you are unsure or you need something sooner please contact me at pixiecraft@hotmail.com.

Care is always taken to ensure your stitchy magic arrives quickly and in perfect condition but if for any reason your item does not arrive or arrives damaged please contact me and I will offer a replacement or refund as suits you.

U.K mainland: If your item does not arrive within estimated delivery times please allow 10 working days for your order to arrive, if there is no sign of it please contact me at Pixiecraft@hotmail.com and I will endeavor to find where your parcel is and advise on the following steps. If your order is lost and a period of waiting to allow for postal delays has elapsed I will offer the option of a replacement or refund. 

International Orders: If your item does not arrive within estimated delivery times, please allow 20 working days (Europe) or 25 working days (rest of world) for your order to arrive, if there is no sign of it please contact me at pixiecraft@hotmail.com and I will endeavor to find where your parcel is and advise on the following steps. If your order is lost and a period of waiting to allow for postal delays has elapsed I will offer the option of a replacement or refund.